|
SHIPPING INFORMATION |
|
- |
Most orders ship within
72 hours. Large or bulk orders or items not in stock may take
longer. |
| - |
Large quantity orders may experience delays. If you have specific requirements, please let us know at the time the order is placed. |
| |
|
REFUND |
|
- |
Any product can be returned (excluding food and water* items) if the product is returned: |
|
|
-
Within 30 days from the date the product was
received, in good condition and shows no signs of damage.
-
If the product was damaged in
original shipment or there is a defect in the craftsmanship or
construction, we will refund the total cost of the product
including return shipping.
|
|
- |
Partial returns and/or damaged items will NOT receive a full credit. Items damaged through "wear and tear" or due to return shipping damage will receive PARTIAL or NO CREDIT at the discretion of Prepared2Go.com. |
|
- |
All returns must have a Return Authorization Number (RA#). No returns will be accepted without receiving prior return authorization. We will refuse any package without the RA# number. |
|
- |
Ship return via UPS or FedEx. You must have and print your RA# on the outside shipping label or the package will be refused at our warehouse. |
|
- |
If you ordered the wrong product or just want to return the product (within 30 days of receipt of order), we do not pay for the initial shipping and handling cost or the cost of shipping to return the product, and there is a
20% restocking fee. |
|
- |
All refunds will be made in the form of the original payment. Credit card charges must be credited to the card originally charged. |
|
- |
Please repack return items in original packaging (include the Packing Slip or Sales Receipt), and ship all returns to the following address:
|
|
|
Prepared2Go.com
Attn: Returns
106 Shadow Pointe Circle
Huntsville, AL 35806
|
|
- |
If you do not have your Packing Slip or Sales Receipt, please include the following with your returned merchandise: |
|
|
-
The first and last name used to place the order
-
The order number found
on your Packing Slip or Sales Receipt
-
Your phone number to contact you for any necessary additional information
-
Reason for the exchange or return
|
|
- |
Please allow 15-30 days for your return to be inspected and for accounting to issue your credit. |
| |
*The retail cost of the food and water will be deducted from the refund when
products containing food and water items are returned. |
| |
|
RETURN AUTHORIZATION NUMBER (RA#)
|
| - |
To receive your Return Authorization Number, send email to
returns@Prepared2Go.com with the following information. |
|
- |
-
Name
-
Email Address
-
Invoice Number
-
Invoice Date
-
Item Number of product(s) being returned
-
Reason for return
|
|
- |
If any of this
information is missing from your email, NO Return Authorization will
be issued. NO EXCEPTIONS. |
|
- |
If these instructions are followed properly, you should receive your Return Authorization Number via email within 24-48 hours. |
| |
|
ORDER CANCELLATION |
|
To cancel an order, please call our office at 1-256-508-9447 -
within 4 business hours of order placement. Our office hours are 9:00 am to 4:00 pm central standard time. If you cannot speak with customer service, please leave your first and last name, phone number and the order number you want to cancel. We will cancel your order and notify
you by phone or email. |
|
- Emailed Cancellations
Will NOT Be Accepted – |
|
Orders cancelled after the 4-hour limit but before shipment will be charged a 10%
cancellation fee. Once the order has shipped, it becomes the customer's responsibility to get a Return Authorization Number (RA #) and to follow Prepared2Go.com’s Return procedures. |
|
|
|
CREDIT CARD DISPUTE |
|
If you call concerning a credit card dispute and it's shown that you did not follow the return policy instructions, any dispute fees charged to Prepared2Go.com from your credit card provider will be charged back to your credit card. |
